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Costco Mattress Return Policy 2023 [Online And In-Store]

By: Susie
Updated On: September 28, 2023

Have you ever found yourself loving a product in the store, bringing it home, only to find out it doesn't work with your lifestyle a few days later?

It happens all the time, and that's perfectly fine because many local retailers, including industry giant Costco, have policies for such scenarios. That’s the case with the Costco mattress return policy.

If you have bought a mattress from Costco and, upon use, find it uncomfortable or of subpar quality, there's no need to worry. Their generous return policy has got you covered.

Costco's commitment to customer satisfaction reaches beyond perishable items or smaller purchases - it extends to larger investments like mattresses.

Rest assured, knowing that if your first few nights on your new mattress don't feel like sleeping on a cloud, you won't be stuck tossing and turning indefinitely.

This article will help shed some light on how the Costco mattress return policy works so that you are equipped with all the necessary information should such a situation arise.

Costco Mattress Return Policy

The decision to invest in a quality mattress is significant, and understanding the return policy of a store like Costco provides an additional layer of comfort. Known for its lenient policies, Costco stands behind its products, offering unparalleled assurance.

Online Return Policy

Purchasing online offers you the convenience of shopping from the comfort of your home. But returning a product as large as a mattress might not seem very easy. Here's where Costco's streamlined online return process lends tremendous support.

To take advantage of this, follow these steps:

  • Visit the official website and sign in using your account credentials.
  • Click on Orders & Returns from your dashboard.
  • Find the order that contains the item(s) you wish to return.
  • Click on Return or Replace Items beside your order.
  • You will get a printable return label straight away. Use it to repack and send back your items smoothly and efficiently.
  • Check if there’s an option for pickup available for your item(s). If so, arrange accordingly.
  • If you're managing more oversized items like mattresses, expect a helping email in your inbox with clear guidelines on proceeding further.

You might need to choose one or more justifiable reasons for returning or replacing items:

  • You’re dissatisfied with the item
  • You bought it by mistake
  • The item received is defective or damaged
  • The incoming order doesn't align with what you purchased
  • You received duplicate items
  • Damage detected upon delivery led you to refuse acceptance.
  • An item is missing (replacement only)
  • The shipment is lost

Seeing through this process successfully puts Costco’s robust return policy at work so that even major purchases won't turn into headaches should they prove unsatisfactory.

Eligible Payment Methods for Online Refunds?

Costco’s commitment to customer satisfaction extends even to its refund methods. If you're unsatisfied with your mattress purchase, Costco’s return policy reassures you that their process is as effortless as possible.

Once your return is processed, you can expect your refund to be credited back using your original payment method within approximately two to three weeks.

For online purchases, Costco supports a range of payment options, ensuring a convenient and user-friendly experience. Approved payment methods include:

  • All Visa Cards
  • The Costco Anywhere Visa Card by Citi
  • MasterCard
  • Most PIN-based Debit/ATM Cards
  • Costco Shop Cards

In-Store Return Policy

Costco's Warehouse Return Policy is designed to serve your instant refund needs. Should you buy a product, such as a mattress from Costco, and decide to return it for any reason, you can take it back to any Costco warehouse.

The Steps Involved Are:

  • Bring the Mattress: Take the mattress you want to return to any nearby Costco warehouse.
  • Present Your Membership Card: Present your Costco Membership card at customer service to process your return. This is necessary as Costco tracks purchases through membership cards.
  • State Your Problem: Let the customer representative know why you're returning the mattress.

What Are The Eligible Payment Methods For Refunds?

Taking advantage of their varied and flexible methods of refunding, here are the options that Costco avails to ensure a seamless process:

  • All Visa Cards
  • The Costco Anywhere Visa® Card by Citi
  • Most PIN-based Debit/ATM Cards
  • Costco Shop Cards*
  • Cash
  • Personal checks (only from current Costco Members)
  • Business checks (only from current Costco Business Members)
  • Traveler’s checks
  • EBT cards
  • Mobile Payment options include Apple Pay, Google Pay, and Samsung Pay.

At warehouses, these accepted methods provide a quick and easy way to handle returns and refunds onsite without waiting.

Remember that regardless of your location within the US, this systematic approach applies across all warehouses in addition to being direct and user-friendly.

Also Read About Walmart Air Mattress Return Policy In 2023 [In-Store & Online]

Do Additional Fees Apply To Return Costco Mattress?

Do Additional Fees Apply To Return Costco Mattress?

Not! One key advantage of this policy is its coverage - it also includes refunding associated shipping and handling fees incurred during the initial purchase.

Should you have any further doubts or queries relating directly or indirectly to such matters surrounding your returns or refunds at their warehouse facilities, make sure to approach their always-helpful On-site Customer Service Departments spread evenly through all Costco warehouses.

Returning a Costco mattress or any other product does not have to be a hassle. By understanding the company's return policy, you can make your shopping experience much more relaxed and confident, fully aware of the support you've got should things not work out with any of their products.

Costco’s diligent commitment to unparalleled customer satisfaction ensures no buyer's remorse orbits your purchasing experiences.

Can you return the Mattress Without a Receipt?

Can you return the Mattress Without a Receipt?

Yes. With your membership card, you don't need to wonder about keeping track of flimsy paper receipts. Let's dive into the specifics.

Costco has a unique system that tracks all purchases made by its members. This innovative feature is linked directly to your membership account. So when you're planning to return a mattress or any other item, you need your Costco Membership card, making paper receipts redundant.

This method works in favor of customers as it eliminates the stress associated with misplacing or losing a purchase receipt. Moreover, this feature helps save time while processing returns by providing direct access to all crucial details related to your purchase within seconds.

How does it work? When you present your membership card when making a return, personnel at the service counter will scan the card and retrieve all purchase records associated with your account.

In essence, everything is electronic and resourceful only because of this fantastic tracking system orchestrated by Costco.

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Is It Possible To Return An Opened Mattress To Costco?

Yes, you can return an opened mattress to Costco. Costco has a very generous return policy. If you're not completely satisfied with your purchase, including an opened mattress, you can return it to any of their warehouse locations worldwide for a full refund.

Preferences and conditions may vary based on location, so it's recommended to contact your local store or check the Costco website for specific details about mattress returns.

When Can You Return a Mattress to Costco?

When Can You Return a Mattress to Costco?

At the center of Costco's ever-well-regarded return policy is the company's commitment to complete customer satisfaction. One of the ways Costco achieves this is by setting no specific return timeline for many of its products, including mattresses.

Yes, you read that right! Costco allows you to return a mattress after years of purchasing it. The absence of a hard time limit can come as a great relief if you find your mattress losing its comfort or integrity over time.

Though there isn't a concrete limit, observing fair play and ensuring the product isn't misused or intentionally damaged is essential.

Every case is subject to review by the warehouse manager, and some high-ticket items have varied rules. In contrast to their open-ended policy on mattresses, there are specific items with a 90-day return window. This group mainly includes electronics and large appliances such as:

  • TVs
  • Toilet paper
  • Over-the-range microwaves
  • Cooktops
  • Cellphones
  • Tablets
  • Drones
  • Alcohol
  • MP3 players
  • Cigarettes
  • Camcorders
  • Tires
  • Refrigerators above 10 cu. ft.
  • Washers
  • Computers
  • Batteries
  • Ranges
  • Cameras
  • Dishwashers
  • Water Heaters
  • Dryers
  • Freezers
  • Range Hoods
  • Smartwatches
  • Projectors

Despite differing timelines for certain products, Costco member or not, everyone benefits from their unprecedented return policies given its scope and leniency supported admirably by robust customer service throughout all steps.

Can you return a mattress at Costco without being a member?

Can you return a mattress at Costco without being a member?

No, you can't return a mattress at Costco without being a member. The Costco Return Policy states that returns or exchanges are exclusive to Costco members.

If you purchase a mattress or any other item, the transaction is linked to your membership, and your receipt details are stored under your membership account.

This keeps track of online and warehouse purchases, so we need an active Costco Membership to return items, including mattresses.

Read More: What Is A Murphy Bed? 2023 [Types, Sizes, Pros And Cons]

FAQs about Costco mattress return policy

What is the time frame for returning a mattress to Costco?

Costco generally has no specific time limit for returning mattresses; you can return them at your convenience.

Are there delivery fees associated with returning a mattress from Costco?

No, if you return the mattress at the store; otherwise, pick-up fees might apply for online returns.

Can I return a soiled or damaged mattress at Costco?

While Costco is generous with returns, they may not accept returns of soiled or excessively damaged mattresses.

Do I get a full refund when I return my mattress to Costco?

You will receive a full refund, excluding any delivery and installation charges.

Can I exchange my mattress at Costco instead of asking for a refund?

Yes, but that depends on the stock availability, and it's best to check with your local Costco warehouse.


Opting for a mattress from Costco assures you of quality and great customer policies that stand by your side. If you're not quite in love with your purchase, navigating the return process is fairly simple, whether you bought it online or at a warehouse.

The assurance of getting a full return on investment lies in your understanding of their policies. Thus, be confident and shop stress-free for your perfect mattress at Costco.

Whatever may be the case - discomfort, misfit, or simply a change of mind - Costco's lenient and consumer-friendly mattress return policy has got your back. So take a leap of faith and consider bringing home comfort from Costco today.

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