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Customer Care Testimonials Our Company In the News Frequently Asked Questions
CONTACT INFORMATION
STORE LOCATION
NEW PRODUCT SUBMISSION
PRICE GUARANTEE
SALES TAX
RETURNS AND EXCHANGE POLICY
PRODUCT DAMAGE, OR DEFECT
PAYMENT OPTIONS

SHIPPING INFORMATION
INTERNATIONAL ORDERS
STANDARD VS. PREMIER DELIVERY
FREIGHT SHIPMENTS
DELIVERY TIME
TERMS AND CONDITIONS
SECURE ORDERS ONLINE
SWATCHES AND SAMPLES

Contact Information

To place an order by phone please call between:
     9:00 am - 7:00 pm (EST),
Monday through Thursday
     9:00 am - 6:00 pm (EST), Friday
     12:00 pm - 7:00 pm (EST), Sunday

Any messages left after hours or on weekends will be returned promptly the next business day. Please feel free to contact us anytime with questions or comments regarding products, order status and swatch samples.


EMAIL customercare@rosenberryrooms.com
PR INQUIRIES pr@rosenberryrooms.com

PHONE (877) 214-6875
FAX (919) 882-9320
RETURNS & WAREHOUSE Rosenberry Rooms
Attn: Receiving Department
709 Hillsborough St.
Raleigh, NC 27603
U.S.A.

DESIGN CENTER & OFFICES Rosenberry Rooms
709 Hillsborough Street
Raleigh, North Carolina 27603
U.S.A.

BBB Accredited Business, Rated A+

New Product Submission

Rosenberry Rooms is always on the lookout for new artists and designers. To share your work with us, please send us an email with as much information as possible about you and your work, including high res images of your designs and pricing. We do not require physical samples of your work, but it is helpful to see the product in person. Please send all submissions to productsubmit@rosenberryrooms.com. Please send physical non-returnable product samples to the following address.

        Rosenberry Rooms
        Attn: New Product Submissions
        709 Hillsborough St.
        Raleigh, NC 27603
Price Guarantee

Rosenberry Rooms strives to offer you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, as long as the items being compared are exactly alike. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts. The guidelines for our Price Match policy are as follows:

  • The retailer and or website must be an authorized seller of the manufacturer.
  • The product must be identical (color and style) to the item you want to purchase from Rosenberry Rooms.
  • The item must be in stock.
  • Price must be in US dollars.
  • Additional charges such as sales tax and shipping costs will be calculated to compare prices.
  • We do not price match auction sites, i.e. EBay.
  • Some of our designers' lines are unable to be discounted under any circumstances.
  • We cannot price match any website that is advertising a daily deal, liquidation, or clearance prices.

If you would like to submit a price match request, please send an email to customercare@rosenberryrooms.com with the product you are interested in and the link of the website selling the product at a lower price. Please call 877-214-6875 with any questions.
Sales Tax

No sales tax will be charged to delivery locations outside of the state of North Carolina. Rosenberry Rooms is, however, required to collect 7.75% sales tax on all orders shipped to a North Carolina address.
Backorder Policy

Occasionally, due to high demand, some of our products may be backordered for a period of time. In the case of a backorder, you will be notified of the expected ship date of that item. All backorders will ship promptly unless the order has been cancelled. In order to cancel an order, please send us an email requesting cancellation to customercare@rosenberryrooms.com. You will receive an email confirming cancellation, providing the item has not shipped. If your order has already shipped, please refer to our return policy for further instructions.
Returns and Exchanges Policy

Rosenberry Rooms is dedicated to customer satisfaction, and we hope you are completely satisfied with your purchase!

FURNITURE AND CUSTOM ORDERS

Furniture and personalized and/or custom-made furnishings, bedding, accessories, art, gifts and all other made-to-order items require payment in full upon order and cannot be returned. If you wish to cancel an order for furniture or made-to-order items, you may do so within two (2) business days of your original order date.



NON-CUSTOM ORDERS

If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 30 days of receipt of the item. Simply email our Customer Care team at customercare@rosenberryrooms.com within 30 days of receipt of the item with your name and order number, and we will give you a return authorization number. This authorization number is valid for 10 business days.

Once we receive your return, we will issue you a credit. If we receive your return without a Return Authorization Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.


Please note:
  • Shipping and handling fees are non-refundable, and return shipping costs are the responsibility of the customer.
  • Returned furniture items may be subject to a restocking fee of up to 25% in addition to the shipping & handling charges.
  • All sale items are final sale.

If you have any questions about returns and exchanges, give us a ring during normal business hours at 1-877-214-6875 or email us at customercare@rosenberryrooms.com.
Product Damage or Defect
for Non Furniture Related Orders


In the unfortunate event that your order arrives damaged or defective, please contact us right away. We will work quickly and diligently to resolve this issue for you. Claims must be reported within 5 business days of receipt by calling our customer care department at 1-877-214-6875. Please keep all packaging materials in case the shipper needs to inspect the package during their claims process.
Payment Options

We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept PayPal, cashierís checks and wire transfers.
Financing Options

You can use Bill Me Later with your PayPal account at Rosenberry Rooms.

Hereís how:
  • Check out with PayPal and then choose Bill Me Later.
  • Answer 2 quick questions and accept the terms.
  • Look for your Bill Me Later statement via email.

For more information click on the following banner:


Shipping Information

Shipping charges are determined based on the total amount of your order and are listed below. These rates apply only to orders shipped via ground shipping within the contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. If the shipping address provided at checkout needs to be changed for any reason after the package(s) has shipped, re-routing fees may apply. Some of our products are shipped with a signature requirement upon delivery. If you have any questions or if you would like to inquire about whether your order will require a signature for delivery, please contact our customer care department.

FOR ORDERS TOTALING
SHIPPING CHARGES
Up to $34.99
$6.95
$35 to $49.99 $8.95
$50 to $74.99 $10.95
$75 to $99.99 $12.95
$100 to $149.99 $14.95
$150 to $199.99 $17.95
$200 and Up   
9% of item price
Shipments to Hawaii, Alaska, and AFO/FPO addresses will incur higher charges than stated above and will be quoted at checkout. Certain items, such as larger furniture pieces, which are bulky and heavy, require extra care and incur a Delivery Surcharge, in addition to the appropriate charge outlined above.
International Orders
We Ship Worldwide!

International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. When an order is placed for shipment outside the 48 contiguous states, we will contact you via e-mail if the actual shipping fee is different than what is quoted at checkout. If you receive such notice, your approval is required before the order is processed. Some of our artists are not able to ship internationally, and therefore some item(s) may ship to our NC warehouse before shipping to the end location.

At this time we are unable to arrange for freight shipments of large furniture items outside of the 48 contiguous states. Any applicable duties or taxes imposed by the international destination country will be billed to the recipient directly, and is their responsibility. Rosenberry Rooms does not collect money on anyoneís behalf for taxes or duties. Because most of our products ship directly from each artisan, itís possible that your order will contain multiple shipments. For additional questions or to place an international order call +1.919.803.4083 or one of the following local numbers:

COUNTRY
LOCAL NUMBER
Australia Australia (Sydney) Tel: (612) 8073 0535
United Kingdom United Kingdom Tel: (442) 0339 39662
Norway Norway Tel: (472) 193 0603
Switzerland Switzerland Tel: (414) 3550 7317
South Africa South Africa Tel: (27 10) 500-1957
Canada Canada (Toronto) Tel: (647) 495 9392
Mexico Mexico (DF) Tel: (52) 5585 261102
Brazil Brazil (Sao Paulo) Tel: (55) 1130 427717
Chile Chile (Santiago) Tel: (5) 6229 381065


For international orders that include lighting items, we recommend that you contact our customer care department prior to placing your order to ensure the lighting selected is compatible with the wiring in your country of residence. Most lighting products we offer are wired for use in North America, Mexico, and South America, and many of our lighting designers can rewire for use on other continents if requested in advance.
Standard Delivery vs. Premier Delivery

Standard Delivery for larger items includes placement of the item just inside the main threshold of your home or building (delivery to any floor other than the main floor will require our Premier Service). For an extra fee, you may request Premier Delivery, which includes placement of the item in the room of your choice, unpacking the item, assembly, and bundling of the packaging debris. Please make us aware of any specific arrangements needed to gain access to your residence such as spiral staircases, ferry transportation, freight elevator appointments, or additionally insured building insurance, as additional fees or surcharges may apply. Please note that due to the extra care and handling involved with our Premier Delivery service the shipping time may be extended up to 1 - 2 weeks beyond standard shipping times. Shipping times will vary based on ship to address.
Freight Shipments

The transit time for freight shipments is generally 2 to 4 weeks, although transit times will vary depending on where the freight is shipping from and the destination shipping address. This transit time should be considered in addition to the regular lead time listed for the product on our website. If you are receiving a shipment from a freight carrier, the delivery company will call ahead of time to schedule your delivery. If your home is located in a remote area, or along a narrow or unpaved road that may be difficult to navigate in a large freight carrier, please make certain to notify us when you place your order. Some delivery locations may require special arrangements that are best made in advance to ensure on-time delivery.

You must be present to receive, inspect and sign for your delivery. When your order arrives, you are responsible for performing a thorough inspection of your shipment, in the presence of the driver. If you find any signs of damage to the itemís packaging, it is imperative that you note the damage on the driverís delivery ticket. Please remember that if you sign the delivery ticket as "clear" and without notating any damage, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Please notify Rosenberry Rooms of the damage immediately by calling 1-877-214-6875 x 513.
Delivery Time

Items that are listed as "in stock" are typically able to ship within one week after you place your order, and many will ship sooner; however, depending on the type of item and the brand, some in stock items may take a bit longer to ship. If you have specific questions regarding the expected ship date of an in stock item, please contact our customer care team at 1-877-214-6875.

Items that are listed as "made-to-order" are created especially for you by the artist or designer when you place your order. Made-to-order items typically take a bit longer to ship since they have to be painted, personalized, built, or sewn just for you. If you would like to know approximately how soon a specific made-to-order item can ship, feel free to contact us. We are more than happy to provide additional information - and we promise that made-to-order items are well worth the wait!

Please keep in mind that furniture ships via freight carrier and will take, on average, two to four additional weeks for transit. Transit time is in addition to the normal production time of the furniture piece(s) and will vary depending on where the shipment originates and where it is delivered.

Rosenberry Rooms makes every effort to note expected delays on each product page but cannot be held responsible for unforeseen delays or backorders on items that are normally in stock or listed with a specific shipping time. Any shipping times given on RosenberryRooms.com product pages are estimates. We will always make every effort to expedite the manufacturing and shipping of your items and notify you of any delays.
Terms and Conditions

It is our top priority to choose products that are not only beautiful but also safe for your children. Rosenberry Rooms carries only high quality and well-crafted furnishings, linens and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on RosenberryRooms.com. Prices, availability and estimated delivery times are subject to change at any time. Please note: All orders are charged upon submission. All sale items are final sale.

Rosenberry Rooms strives to provide accurate product and pricing information to our customers at all times. However, errors do occur on rare occasions, in which case we reserve the right to correct any errors or inaccuracies and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately.

Rosenberry Rooms occasionally offers special promotions available through both online and print advertisements. These coupon codes do not apply to all of our products and designers as some merchants do not participate in discounts. Some of these exclusions include: Oeuf, Oi Oi, Mia Bossi, Argington, Lea Children's Furniture, Young America by Stanley, Stanley, Whistle & Wink, Nurseryworks, Surya, Storksak, Elizabeth Allen Atelier, Petunia Pickle Bottom, Art for Kids, Pine Cone Hill, Momeni, Little Nest, Marie Ricci, Maine Cottage, Not Rational, Bungalow 5, Nook Sleep Systems, Dash & Albert, Bella Notte Linens, ducduc, Kalon Studios.
Secure Orders Online

Orders placed on RosenberryRooms.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
Fabric Swatches and Color Samples
for Custom Orders


If you wish to look at fabric swatches or color/finish samples as you select products for your child's bedroom or nursery, we will gladly supply them. Due to the high demand for fabric and furniture finish samples, we do charge $5 per sample, however we will refund you when the samples are returned. All furniture samples (wood and metal) must be returned to Rosenberry Rooms. At this time, we are unable to provide rug samples.

You may contact customer care to place your swatch order, or you may order directly online by clicking this link: Swatch Request.

Please enter your order number:


What is your email address?



Your order status will be updated for the first time the next business day following your order date (i.e. status for an order placed on Friday will be available on Monday after 9:00 AM EST). You are also welcome to contact us anytime with questions or comments regarding your order. Any messages left after hours or on weekends will be returned promptly the next business day.


Contact us at:

customercare@rosenberryrooms.com, or call us (toll free) at 1-877-214-6875





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BBB Accredited Business, Rated A+