International Order Status
To track the status of an international order, click here.
Your order status will be available the next business day following your order date (i.e. status for an order placed on Friday will be available on Monday after 9:00 AM EST).
You can contact us during our normal business hours at email@example.com or by calling (877) 214-6875.
Thank you for choosing Rosenberry Rooms! Please feel free to contact us anytime with questions or comments regarding products, order status and swatch samples.
For further questions, please check out our FAQ page.
Our sales and customer service staff is available during the following hours:
Please note: Any messages left after hours or on weekends will be returned the next business day.
You can reach us during the above hours by calling (877) 214-6875.
Please note: Any messages left after hours or on weekends will be returned the next business day.
You can reach our Customer Care department at firstname.lastname@example.org.
For PR requests or questions, please send an email to email@example.com.
To submit your work, please send an email to firstname.lastname@example.org.
For more information about product submissions, please click here.
If you are an interior designer interested in joining our network, please click here.Back to top
Rosenberry Rooms strives to offer you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, as long as the items being compared are exactly alike. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts. The guidelines for our Price Match policy are as follows:
If you would like to submit a price match request, please send an email to email@example.com with the product you are interested in and the link of the website selling the product at a lower price. Please call (877) 214-6875 with any questions.Back to top
No sales tax will be charged to delivery locations outside of the state of North Carolina. Rosenberry Rooms is, however, required to collect 7.75% sales tax on all orders shipped to a North Carolina address.Back to top
Occasionally, due to high demand, some of our products may be backordered for a period of time. In the case of a backorder, you will be notified of the expected ship date of that item. All backorders will ship promptly unless the order has been cancelled. To cancel an order, please send us an email requesting cancellation to firstname.lastname@example.org. You will receive an email confirming cancellation, providing the item has not shipped. If your order has already shipped, please refer to our return policy for further instructions.Back to top
We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept PayPal, cashier's checks and wire transfers. Due to the custom nature of many of our products, we charge at the time your order is placed.Back to top
You can use Bill Me Later with your PayPal account at Rosenberry Rooms.
Shipping and Delivery
Shipping charges are determined based on the total amount of your order and are listed below. These rates apply only to orders shipped via Ground Shipping within the contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability.
If the shipping address provided at checkout needs to be changed for any reason after the package(s) has shipped, re-routing fees may apply. Some of our products are shipped with a signature requirement upon delivery. If you have any questions or if you would like to inquire about whether your order will require a signature for delivery, please contact our Customer Care department.
Standard Delivery vs. Premier Delivery
Standard Delivery for larger items includes placement of the item just inside the main threshold of your home or building (delivery to any floor other than the main floor will require our Premier Delivery service).
For an extra fee, you may request Premier Delivery, which includes placement of the item in the room of your choice, unpacking the item, assembly, and bundling of the packaging debris. Please make us aware of any specific arrangements needed to gain access to your residence such as spiral staircases, ferry transportation, freight elevator appointments, or additionally insured building insurance, as additional fees or surcharges may apply.
Please note: Due to the extra care and handling involved with our Premier Delivery service, the shipping time may be extended up to 1 - 2 weeks beyond standard shipping times. Shipping times will vary based on the delivery address.Back to top
The transit time for freight shipments is generally 2 to 4 weeks, although transit times will vary depending on where the freight is shipping from and the destination shipping address. This transit time should be considered in addition to the regular lead time listed for the product on our website. If you are receiving a shipment from a freight carrier, the delivery company will call ahead of time to schedule your delivery. If your home is located in a remote area, or along a narrow or unpaved road that may be difficult to navigate in a large freight carrier, please make certain to notify us when you place your order. Some delivery locations may require special arrangements that are best made in advance to ensure on-time delivery.
You must be present to receive, inspect and sign for your delivery. When your order arrives, you are responsible for performing a thorough inspection of your shipment, in the presence of the driver. If you find any signs of damage to the itemís packaging, it is imperative that you note the damage on the driverís delivery ticket. Please remember that if you sign the delivery ticket as "clear" and without notating any damage, we cannot be responsible for assisting you in the repair or replacement of the merchandise.
Please notify Rosenberry Rooms of any damage immediately by calling (877) 214-6875 x 513.Back to top
Items that are listed as "in stock" are typically able to ship within one week after you place your order, and many will ship sooner; however, depending on the type of item and the brand, some in stock items may take a bit longer to ship. If you have specific questions regarding the expected ship date of an in stock item, please contact our Customer Care department at (877) 214-6875.
Items that are listed as "made-to-order" are created especially for you by the artist or designer when you place your order. Made-to-order items typically take a bit longer to ship since they have to be painted, personalized, built, or sewn just for you. If you would like to know approximately how soon a specific made-to-order item can ship, feel free to contact us. We are more than happy to provide additional information - and we promise that made-to-order items are well worth the wait!
Please keep in mind that furniture ships via freight carrier and will take, on average, two to four (2-4) additional weeks for transit. Transit time is in addition to the normal production time of the furniture piece(s) and will vary depending on where the shipment originates and where it is delivered.
Rosenberry Rooms makes every effort to note expected delays on each product page but cannot be held responsible for unforeseen delays or backorders on items that are normally in stock or listed with a specific shipping time. Any shipping times given on RosenberryRooms.com product pages are estimates. We will always make every effort to expedite the manufacturing and shipping of your items and notify you of any delays.Back to top
International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. When an order is placed for shipment outside the 48 contiguous states, we will contact you via e-mail if the actual shipping fee is different than what is quoted at checkout. If you receive such notice, your approval is required before the order is processed. Some of our artists are not able to ship internationally, and therefore some item(s) may ship to our North Carolina warehouse before shipping to the end location.
Any applicable duties or taxes imposed by the international destination country will be billed to the recipient directly, and is their responsibility. Rosenberry Rooms does not collect money on anyone's behalf for taxes or duties. Because most of our products ship directly from each artisan, it's possible that your order will contain multiple shipments. For additional questions or to place an international order, call +1-919-803-4083 or one of the following local numbers:
At this time we are unable to arrange for freight shipments of large furniture items outside of the 48 contiguous states.
For international orders that include lighting items, we recommend that you contact our Customer Care department prior to placing your order to ensure the lighting selected is compatible with the wiring in your country of residence. Most lighting products we offer are wired for use in North America, Mexico and South America; however, many of our lighting designers can rewire for use in other continents if requested in advance.
To track your international order, please click here.Back to top
Returns and ExchangesRosenberry Rooms is dedicated to customer satisfaction, and we hope you are completely satisfied with your purchase!
Furniture and Custom Orders
Furniture and personalized and/or custom-made furnishings, bedding, accessories, art, gifts and all other made-to-order items require payment in full upon order and cannot be returned. If you wish to cancel an order for furniture or made-to-order items, you may do so within two (2) business days of your original order date.
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt in its original condition and packaging for a refund, exchange or store credit. Simply email our Customer Care department at email@example.com within 30 days of receipt of the item with your name and order number, and we will give you a Return Authorization Number. The Return Authorization Number is valid for 10 business days and should be included in your return.
Once we receive your return, we will issue you a credit. If we receive your return without a Return Authorization Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.
If you have any questions about returns and exchanges, give us a ring during normal business hours at (877) 214-6875 or email us at firstname.lastname@example.org.Back to top
Product Damage or Defect for Non-Furniture Related Orders
In the unfortunate event that your order arrives damaged or defective, please contact us right away. We will work quickly and diligently to resolve this issue for you.
Claims must be reported within 5 business days of receipt by calling our Customer Care department at (877) 214-6875. Please keep all packaging materials in case the shipper needs to inspect the package during their claims process.Back to top
Fabric Swatches and Color Samples
If you wish to look at fabric swatches or color/finish samples as you select products for your child's bedroom or nursery, we will gladly supply them. Due to the high demand for fabric and furniture finish samples, we do charge $5 per sample, however we will refund you when the samples are returned. All furniture samples (wood and metal) must be returned to Rosenberry Rooms. At this time, we are unable to provide rug samples.
You may contact our Customer Care department to place your swatch order, or you may order directly online by clicking this link: Swatch Request.Back to top
Thank you for your interest in Rosenberry Rooms! We are always on the lookout for new artists and designers.
To share your work with us, please send us an email with as much information as possible about you and your work, including high-resolution images of your designs and pricing. We do not require physical samples of your work, but it is helpful to see the product in person.
Please send all submissions to email@example.com.
Please send physical, non-returnable product samples to the following address:
Terms and Conditions
It is our top priority to choose products that are not only beautiful but also safe for your children. Rosenberry Rooms carries only high quality and well-crafted furnishings, linens and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on RosenberryRooms.com. Prices, availability and estimated delivery times are subject to change at any time. Please note: All orders are charged upon submission. All sale items are final sale.
Rosenberry Rooms strives to provide accurate product and pricing information to our customers at all times. However, errors do occur on rare occasions, in which case we reserve the right to correct any errors or inaccuracies and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately.
Rosenberry Rooms occasionally offers special promotions available through both online and print advertisements. These coupon codes do not apply to all of our products and designers as some merchants do not participate in discounts. Some of these exclusions include: Oeuf, OiOi, Mia Bossi, Argington, Stanley, Whistle & Wink, Nurseryworks, Surya, Storksak, Elizabeth Allen Atelier, Petunia Pickle Bottom, Art for Kids, Pine Cone Hill, Momeni, Little Nest, Marie Ricci, Not Rational, Bungalow 5, Nook Sleep Systems, Dash & Albert, Bella Notte Linens, ducduc and Kalon Studios.Back to top
Secure Orders Online
Orders placed on RosenberryRooms.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.Back to top