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Contact Information
To
place
an
order
by
phone
please
call
between
8:00
am
-
7:00
pm
(EST),
Monday through Thursday, and 8:00 am - 6:00 pm, Friday. Any messages
left after hours, or on weekends will be returned promptly the next
business day. Please feel free to contact us anytime with questions, or
comments regarding products, order status, and swatch samples.
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New Product
Submission
Rosenberry Rooms is always on the
lookout for new artists and designers. To share your work with us,
please send us an email with as much information as possible about you
and your work, including high res images of your designs and pricing.
We do not require physical samples of your work, but it is helpful to
see the product in person. Please send all submissions to productsubmit@rosenberryrooms.com.
Please
send
physical
non-returnable
product
samples
to
the
following
address.
Rosenberry Rooms
Attn: New Product Submissions
709 Hillsborough St.
Raleigh, NC 27603
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Price Guarantee
Rosenberry Rooms
strives to offer you exceptional products at competitive prices. We
will gladly honor a lower price from another American online store,
as long as the items being compared are exactly alike. In order to match a
lower price, it must be brought to our attention at the time the order
is placed, and cannot be used in conjunction with any other discounts.
Some exclusions apply to our price match policy:
- Some of our designer lines are unable to be discounted under any circumstances.
- We cannot price match any website that is advertising a daily deal, liquidation, or clearance prices.
Thank you and please call with any questions.
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Sales Tax
No sales tax will be
charged to delivery locations outside of the state of North Carolina.
Rosenberry Rooms is, however, required to collect 7.75% sales tax on
all orders shipped to a North Carolina address. |
Backorder Policy
Occasionally, due to
high demand, some of our products may be backordered for a period of
time. In the case of a backorder, you will be notified immediately of
the expected ship date of that item. All backorders will ship promptly
unless the order has been cancelled. In order to cancel an order,
please send us an email requesting cancellation to customercare@rosenberryrooms.com.
You
will
receive
an
email
confirming
cancellation,
providing
the
item
has
not
shipped.
If
your
order
has
already
shipped,
please
refer
to
our
return
policy
for
further
instructions. |
Returns and Exchanges
Policy
Rosenberry Rooms is
dedicated to customer satisfaction. If you are not completely satisfied
with your purchase you may return it, in its original condition and
packaging, for a refund, exchange or store credit within 30 days of
receipt of the item. Simply call us within 30 days of receipt of the
item and we will give you a return authorization number, which is valid
for 10 business days. Once we receive your return, we will issue you a
credit. If we receive your return without a Return Authorization
Number, after the allotted 10 business day window has passed, or if we
find that the merchandise has been used, your merchandise will be sent
back to you at your expense. We encourage you to send all returns via
insured mail for protection against loss or damage.
- Unfortunately, we
cannot refund shipping costs, and the return shipping
costs are the responsibility of the customer.
- Personalized, custom
designed furnishings and all other "custom made"
items require payment in full upon order and cannot be returned. If you
wish to cancel a custom order, you may do so within 2 business days of
your original order date.
- Returned furniture
items may be subject to a re-stocking fee of up to
25% in addition to the shipping & handling charges. Please contact
us if you have any questions.
- All sale items are
final sale.
If you have any questions regarding our policies,
feel free to contact
us at:
customercare@rosenberryrooms.com
or at 1-877-214-6875.
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Product Damage or Defect
for Non Furniture Related Orders
In the unfortunate
event that your order arrives damaged or defective, please contact us
right away. We will work quickly and diligently to resolve this issue
for you. Claims must be reported within 5 business days of receipt by
calling our customer care department at 1-877-214-6875. Please keep all
packaging materials in case the shipper needs to inspect the package
during their claims process. |
Payment Options
We accept credit card
payments from Visa, MasterCard, Discover and American Express. We also
accept PayPal, cashier’s checks and wire transfers.
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Shipping Information
Shipping charges are
determined based on the total amount of your order and are listed
below. These rates apply only to orders shipped via ground shipping
within the contiguous United States. Express Shipping is available on
select items upon request. Please contact us for pricing and
availability. If the shipping address provided at checkout needs to be changed for any reason after the package(s) has shipped, re-routing fees may apply. Some of our products are shipped with a signature
requirement upon delivery. If you have any questions or if you would
like to inquire about whether your order will require a signature for
delivery, please contact our customer care department.
FOR ORDERS TOTALING
|
SHIPPING CHARGES
|
Up
to
$34.99
|
$6.95 |
| $35
to
$49.99 |
$8.95 |
| $50
to
$74.99 |
$10.95 |
| $75
to
$99.99 |
$12.95 |
| $100
to
$149.99 |
$14.95 |
| $150
to
$199.99 |
$17.95 |
$200
and
Up
|
9%
of
item
price |
| Certain
items,
such
as
larger
furniture
pieces,
which
are
bulky
and
heavy,
require
extra
care
and
incur
a
Delivery
Surcharge,
in
addition
to
the
appropriate
charge
outlined
above. |
|
International Orders
International orders
and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and
Canada will incur higher charges than stated above. When an order is placed for shipment outside the 48 contiguous states, we will contact you via email if the actual shipping fee is different than what is quoted at checkout. If you receive such notice, your approval is required before the order is processed. At this time we
are unable to arrange for freight shipments of large furniture items
outside of the 48 contiguous states. Any applicable duties or taxes imposed by the international destination country will be billed to the recipient directly, and is his or her responsibility. Rosenberry Rooms does not collect money on anyone’s behalf for taxes or duties.
Because most of our products ship directly from each artisan, it’s possible that your order will contain multiple shipments. Some of our artists are unable to ship internationally, and therefore some item(s) may ship to our North Carolina warehouse before shipping to the end destination. If you have any questions regarding our policy on International shipments, please do not hesitate to call us at 1-877-214-6875, or email customercare@rosenberryrooms.com. |
Standard
Delivery vs. Premier Delivery
Standard Delivery for
larger items includes placement of the item just inside the main
threshold of your home or building (delivery to any floor other than
the main floor will require our Premier Service). For an extra fee, you
may request Premier Delivery, which includes placement of the item in
the room of your choice, unpacking the item, assembly, and bundling of the
packaging debris. Please make us
aware of any specific arrangements needed to gain access to your
residence such as spiral staircases, ferry transportation, or freight
elevator appointments as additional fees or surcharges may apply.
Please note that due to the extra care and handling involved with our
Premier Delivery service the shipping time may be extended up to 1-2
weeks beyond standard shipping times. Shipping times will vary based on
ship to address. |
Freight Shipments
The transit time for
freight shipments is generally 2 – 3 weeks, although transit times will
vary depending on where the freight is shipping from and the
destination shipping address. This transit time should be considered in
addition to the regular lead time listed for the product on our
website. If you are receiving a shipment from a freight carrier, the
delivery company will call ahead of time to schedule your delivery. You
must be present to receive, inspect and sign for your delivery. When
your order arrives, you are responsible for performing a thorough
inspection of your shipment, in the presence of the driver. If you find
any signs of damage to the item’s packaging, it is imperative that you
note the damage on the driver’s delivery ticket. Please remember that
if you sign the delivery ticket as "clear" and without notating any
damage, we cannot be responsible for assisting you in the repair or
replacement of the merchandise. Please notify Rosenberry Rooms of the
damage immediately by calling 1-877-214-6875. |
Delivery Time
Because many products
on rosenberryrooms.com are hand crafted and made- to-order, shipping
times given in the product descriptions are estimates. We will always
make every effort to expedite the manufacturing and shipping of items
to you and will notify you promptly of any delays. Rosenberry Rooms
cannot be held responsible for delays beyond the estimated delivery
times given. The transit time for furniture shipments is generally 2 –
3 weeks, although transit times will vary depending on where the
freight it shipping from and the destination shipping address. This
transit time should be considered in addition to the regular lead time
listed for the product on our website. |
Terms and Conditions
It is our top
priority to choose products that are not only beautiful but also safe
for your children. Rosenberry Rooms carries only high quality and
well-crafted furnishings, linens and accessories. We cannot, however,
be held liable for any accidents resulting in personal injury that
involve any products sold on rosenberryrooms.com. Prices, availability
and estimated delivery times are subject to change at any time. All
sale items are final sale.
Rosenberry Rooms strives to provide accurate product
and pricing
information to our customers at all times. However, errors do occur on
rare occasions, in which case we reserve the right to correct any
errors or inaccuracies and cancel any affected orders. If a credit card
charge had been processed, a refund would be issued immediately.
Rosenberry Rooms occasionally offers special
promotions available
through magazine advertisements. These coupon codes do not apply to all
of our products and designers. Please note the following exclusions
from these promotional codes: Stanley Furniture, Lea
Furniture, Serena & Lily, Bratt Decor, Whistle and Wink,
Gordonsbury and Petunia Pickle Bottom. |
Secure Orders Online
Orders placed on
rosenberryrooms.com are completely secure and our customer information
is kept private. All credit card and personal information provided to
us is transmitted securely using the industry standard SSL encryption.
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Fabric Swatches and Color
Samples
for Custom Orders
If you wish to look
at fabric swatches or color/finish samples as you select products for
your child's bedroom or nursery, we will gladly supply them. Due to the
high demand for fabric and furniture finish samples, we do charge $5
per sample, however we will refund you when the samples are returned.
All furniture samples (wood and metal) must be
returned to Rosenberry
Rooms. At this time, we are unable to provide rug samples.
You may contact customer
care to place your swatch order, or you may order directly online by
clicking this link: Swatch
Request. |
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Your
order status
will be updated for the first time the next business day following your
order date (i.e. status for an order placed on Friday will be available
on Monday after 9:00 AM EST). You are also welcome to contact us
anytime with questions or comments regarding your order. Any messages
left after hours or on weekends will be returned promptly the next
business day.
Contact
us
at:
customercare@rosenberryrooms.com,
or
call
us
(toll
free)
at
1-877-214-6875 |
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