To place an order by phone please call between:
9:00 am - 7:00 pm (EST),
Monday through Thursday
9:00 am - 6:00 pm (EST), Friday
12:00 pm - 7:00 pm (EST), Sunday
Any messages left after hours or on weekends will be returned promptly the next business day. Please feel free to contact us anytime with questions or
comments regarding products, order status and swatch samples.
Rosenberry Rooms is always on the
lookout for new artists and designers. To share your work with us,
please send us an email with as much information as possible about you
and your work, including high res images of your designs and pricing.
We do not require physical samples of your work, but it is helpful to
see the product in person. Please send all submissions to email@example.com.
Attn: New Product Submissions
709 Hillsborough St.
Raleigh, NC 27603
strives to offer you exceptional products at competitive prices. We
will gladly honor a lower price from another American online store,
as long as the items being compared are exactly alike. In order to
lower price, it must be brought to our attention at the time the order
is placed, and cannot be used in conjunction with any other discounts.
The guidelines for our Price Match policy are as follows:
- The retailer and or
website must be an authorized seller of the manufacturer.
- The product must be
identical (color and style) to the item you want to purchase from
- The item must be in
- Price must be in US
- Additional charges
such as sales tax and shipping costs will be calculated to compare
- We do not price match
auction sites, i.e. EBay.
- Some of our designers'
lines are unable to be discounted under any circumstances.
- We cannot price match
any website that is advertising a daily deal, liquidation, or clearance
If you would like to submit a price match request, please send an
email to firstname.lastname@example.org with the product you are interested in and the link of the
website selling the product at a lower price. Please call
877-214-6875 with any questions.
No sales tax will be
charged to delivery locations outside of the state of North Carolina.
Rosenberry Rooms is, however, required to collect 7.75% sales tax on
all orders shipped to a North Carolina address.
Occasionally, due to
high demand, some of our products may be backordered for a period of
time. In the case of a backorder, you will be notified of the expected ship date of that item. All backorders will ship promptly unless the order has been cancelled. In order to cancel an order, please send us an email requesting cancellation to email@example.com.
You will receive an email confirming cancellation, providing the item has not shipped. If your order has already shipped, please refer to our return policy for further instructions.
|Returns and Exchanges
Rosenberry Rooms is
dedicated to customer satisfaction, and we hope you are completely satisfied with your purchase!
FURNITURE AND CUSTOM ORDERS
Furniture and personalized and/or custom-made
furnishings, bedding, accessories, art, gifts and all other made-to-order
items require payment in full upon order and cannot be returned. If you
wish to cancel an order for furniture or made-to-order items, you may do so within two (2) business days of
your original order date.
If you are not completely satisfied
with your purchase you may return it, in its original condition and
packaging, for a refund, exchange or store credit within 30 days of
receipt of the item. Simply email our Customer Care team at firstname.lastname@example.org within 30 days of receipt of the
item with your name and order number, and we will give you a return authorization number. This authorization number is valid
for 10 business days.
Once we receive your return, we will issue you a
credit. If we receive your return without a Return Authorization
Number, after the allotted 10 business day window has passed, or if we
find that the merchandise has been used, your merchandise will be sent
back to you at your expense. We encourage you to send all returns via
insured mail for protection against loss or damage.
- Shipping and handling fees are non-refundable, and return shipping
costs are the responsibility of the customer.
- Returned furniture
items may be subject to a restocking fee of up to
25% in addition to the shipping & handling charges.
- All sale items are
If you have any questions about returns and exchanges,
give us a ring during normal business hours at 1-877-214-6875 or email us at email@example.com.
|Product Damage or Defect
for Non Furniture Related Orders
In the unfortunate
event that your order arrives damaged or defective, please contact us
right away. We will work quickly and diligently to resolve this issue
for you. Claims must be reported within 5 business days of receipt by
calling our customer care department at 1-877-214-6875. Please keep all
packaging materials in case the shipper needs to inspect the package
during their claims process.
We accept credit card
payments from Visa, MasterCard, Discover and American Express. We also
accept PayPal, cashierís checks and wire transfers.
You can use Bill Me Later with your PayPal account at Rosenberry Rooms.
- Check out with PayPal and then choose Bill Me Later.
- Answer 2 quick questions and accept the terms.
- Look for your Bill Me Later statement via email.
For more information click on the following banner:
Shipping charges are
determined based on the total amount of your order and are listed
below. These rates apply only to orders shipped via ground shipping
within the contiguous United States. Express Shipping is available on
select items upon request. Please contact us for pricing and
availability. If the shipping address provided at checkout needs to be changed for any reason after the package(s) has shipped, re-routing fees may apply. Some of our products are shipped with a signature
requirement upon delivery. If you have any questions or if you would
like to inquire about whether your order will require a signature for
delivery, please contact our customer care department.
|FOR ORDERS TOTALING
|Shipments to Hawaii, Alaska, and AFO/FPO addresses will incur higher charges than stated above and will be quoted at checkout. Certain