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Customer Care
E-mail customercare@rosenberryrooms.com
Phone 1-919-803-4083
Toll free 1-877-214-6875
Fax 1-919-882-9320
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Rosenberry Rooms
709 Hillsborough Street
Raleigh, North Carolina 27603
U.S.A.
Rosenberry Rooms is always on the lookout for new artists and designers.
To share your work with us, please send us an email with as much information as possible about you and your work, including high res images of your designs and pricing.
We do not require physical samples of your work, but it is helpful to see the product in person.
Please send all submissions to productsubmit@rosenberryrooms.com.
Please send physical non-returnable product samples to the following address.
Rosenberry Rooms
Attn: New Product Submissions
709 Hillsborough St.
Raleigh, NC 27603
Rosenberry Rooms strives to offer you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, given the items being compared are exactly alike. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts. Some exclusions may apply to our price match policy, as some of our designer lines are unable to be discounted under any circumstances. Please call with any questions.
No sales tax will be charged to delivery locations outside of the state of North Carolina. Rosenberry Rooms is, however, required to collect 7.75% sales tax on all orders shipped to a North Carolina address.
Occasionally, due to high demand, some of our products may be backordered for a period of time. In the case of a backorder, you will be notified immediately of the expected ship date of that item. All backorders will ship promptly unless the order has been cancelled. In order to cancel an order, please send us an email requesting cancellation to customercare@rosenberryrooms.com. You will receive an email confirming cancellation, providing the item has not shipped. If your order has already shipped, please refer to our return policy for further instructions.
Rosenberry Rooms is dedicated to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 30 days of receipt of the item. Simply call us within 30 days of receipt of the item and we will give you a return authorization number, which is valid for 10 business days. Once we receive your return, we will issue you a credit. If we receive your return without a Return Authorization Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.
- Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
- Personalized, custom designed furnishings and all other "custom made" items require payment in full upon order and cannot be returned. If you wish to cancel a custom order, you may do so within 2 business days of your original order date.
- Returned furniture items may be subject to a re-stocking fee of up to 25% in addition to the shipping & handling charges. Please contact us if you have any questions.
- All sale items are final sale
If you have any questions regarding our policies, feel free to contact us at customercare@rosenberryrooms.com or at 1-877-214-6875.
We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept PayPal, cashier’s checks and wire transfers.
We are pleased to gift wrap your purchases for a fee of $5.00 per item. Gift Wrapping is available on select items only. Please contact us to verify that your item can be gift wrapped.
Shipping charges are determined based on the total amount of your order and
are listed below. These rates apply only to orders shipped via ground shipping within the contiguous
United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. Some of our products are shipped with a signature requirement upon delivery. If you have any questions or if you would like to inquire about whether your order will require a signature for delivery, please contact our customer care department.
| For Orders Totaling | Shipping Charges |
| Up to $34.99 | $6.95 |
| $35 to $49.99 | $8.95 |
| $50 to $74.99 | $10.95 |
| $75 to $99.99 | $12.95 |
| $100 to $149.99 | $14.95 |
| $150 to $199.99 | $17.95 |
| $200 and Up | 9% of item price |
Certain items, such as larger furniture pieces, which are bulky and heavy, require extra care and incur a Delivery Surcharge, in addition to the appropriate charge outlined above.
International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. When you place your order for shipment outside the 48 contiguous states, we will contact you via email regarding any changes in shipping costs that may occur and request your approval before processing your order. At this time we are unable to arrange for freight shipments of large furniture items outside of the 48 contiguous states. Please note, that any applicable duties or taxes imposed by the international destination country will be billed to you directly, and are the responsibility of the customer. Rosenberry Rooms does not collect money on your behalf for duties and taxes.
Standard Delivery vs. Premier
Delivery
Standard Delivery for larger items includes placement of the item just inside the main threshold of your home or building (delivery to any floor other than the main floor will require our Premier Service). For an extra fee, you may request Premier Delivery, which includes placement of the item in the room of your choice, unpacking the item, and bundling of the packaging debris (assembly service is not provided). Please make us aware of any specific arrangements needed to gain access to your residence such as spiral staircases, ferry transportation, or freight elevator appointments as additional fees or surcharges may apply. Please note that due to the extra care and handling involved with our Premier Delivery service the shipping time may be extended up to 1-2 weeks beyond standard shipping times. Shipping times will vary based on ship to address.
If you are receiving a shipment from a freight carrier, the delivery company will call ahead of time to schedule your delivery. You must be present to receive, inspect and sign for your delivery. When your order arrives, you are responsible for performing a thorough inspection of your shipment, in the presence of the driver. If you find any signs of damage to the item’s packaging, it is imperative that you note the damage on the driver’s delivery ticket. Please remember that if you sign the delivery ticket as "clear" and without notating any damage, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Please notify Rosenberry Rooms of the damage immediately by calling 1-877-214-6875.
Because many products on rosenberryrooms.com are hand crafted and made- to-order, shipping times given in the product descriptions are estimates. We will always make every effort to expedite the manufacturing and shipping of items to you and will notify you promptly of any delays. Rosenberry Rooms cannot be held responsible for delays beyond the estimated delivery times given.
It is our top priority to choose products that are not only beautiful but also safe for your children. Rosenberry Rooms carries only high quality and well-crafted furnishings, linens and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on rosenberryrooms.com. Prices, availability and estimated delivery times are subject to change at any time. All sale items are final sale.
Rosenberry Rooms strives to provide accurate product and pricing information to our customers at all times. However, errors do occur on rare occasions, in which case we reserve the right to correct any errors or inaccuracies and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately.
Rosenberry Rooms occasionally offers special promotions available through magazine advertisements. These coupon codes do not apply to all of our products and designers. Please note the following exclusions from these promotional codes: Young America by Stanley Furniture, Lea Furniture, Maclaren, Fleurville, Bratt Decor, Whistle and Wink, Gordonsbury and Petunia Pickle Bottom.
Orders placed on rosenberryrooms.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
Fabric Swatches and Color Samples for
Custom Orders
If you wish to look at fabric swatches or color/finish samples in order to
assist you in making your product choices, we will gladly supply them. In order
to process your request, a credit card number is required, although no charge
will be incurred if the samples are returned within 4 weeks. Due to the high
demand for swatch samples, a $20 charge will be incurred for each unreturned
swatch set.
All furniture samples (wood and metal) must be returned to Rosenberry Rooms. If you place a bedding order with us, you may keep the
corresponding fabric sample, to help with further decorating. You may contact customer care to place your swatch order, you may order directly online
by clicking this link Swatch
Request.
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E-mail us or call us toll free at 1-877-214-6875 Phone Sales Hours are Mon-Thu 9:00 a.m. to 8:00 p.m. and Fri 9:00 a.m. to 6:00 p.m. EST Customer Service Hours are Mon-Fri 9:00 a.m. to 6:00 p.m. Security & Privacy Statement | Site Map ©2004-2009 Rosenberry Rooms, LLC. All Rights reserved. Site Design by Artist George McCartney | ecommerce enabled by fastpivot |
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