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Contact Information
To
place
an
order
by
phone
please
call
between
9:00
am
-
7:00
pm
(EST),
Monday through Thursday, and 9:00 am - 6:00 pm, Friday. Any messages
left after hours, or on weekends will be returned promptly the next
business day. Please feel free to contact us anytime with questions, or
comments regarding products, order status, and swatch samples.
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New Product
Submission
Rosenberry Rooms is always on the
lookout for new artists and designers. To share your work with us,
please send us an email with as much information as possible about you
and your work, including high res images of your designs and pricing.
We do not require physical samples of your work, but it is helpful to
see the product in person. Please send all submissions to productsubmit@rosenberryrooms.com.
Please
send
physical
non-returnable
product
samples
to
the
following
address.
Rosenberry Rooms
Attn: New Product Submissions
709 Hillsborough St.
Raleigh, NC 27603
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Price Guarantee
Rosenberry Rooms
strives to offer you exceptional products at competitive prices. We
will gladly honor a lower price from another American online store,
as long as the items being compared are exactly alike. In order to
match a
lower price, it must be brought to our attention at the time the order
is placed, and cannot be used in conjunction with any other discounts.
The guidelines for our Price Match policy are as follows:
- The retailer and or
website must be an authorized seller of the manufacturer.
- The product must be
identical (color and style) to the item you want to purchase from
Rosenberry Rooms.
- The item must be in
stock.
- Price must be in US
dollars.
- Additional charges
such as sales tax and shipping costs will be calculated to compare
prices.
- We do not price match
auction sites, i.e. EBay.
- Some of our designers'
lines are unable to be discounted under any circumstances.
- We cannot price match
any website that is advertising a daily deal, liquidation, or clearance
prices.
If you would like to submit a price match request, please send an
email to customercare@rosenberryrooms.com with the product you are interested in and the link of the
website selling the product at a lower price. Please call
877-214-6875 with any questions.
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Sales Tax
No sales tax will be
charged to delivery locations outside of the state of North Carolina.
Rosenberry Rooms is, however, required to collect 7.75% sales tax on
all orders shipped to a North Carolina address. |
Backorder Policy
Occasionally, due to
high demand, some of our products may be backordered for a period of
time. In the case of a backorder, you will be notified of the expected ship date of that item. All backorders will ship promptly unless the order has been cancelled. In order to cancel an order, please send us an email requesting cancellation to customercare@rosenberryrooms.com.
You
will
receive
an
email
confirming
cancellation,
providing
the
item
has
not
shipped.
If
your
order
has
already
shipped,
please
refer
to
our
return
policy
for
further
instructions. |
Returns and Exchanges
Policy
Rosenberry Rooms is
dedicated to customer satisfaction. If you are not completely satisfied
with your purchase you may return it, in its original condition and
packaging, for a refund, exchange or store credit within 30 days of
receipt of the item. Simply email our Customer Care team at customercare@rosenberryrooms.com within 30 days of receipt of the
item with your name and order number, and we will give you a return authorization number. This authorization number is valid
for 10 business days. Once we receive your return, we will issue you a
credit. If we receive your return without a Return Authorization
Number, after the allotted 10 business day window has passed, or if we
find that the merchandise has been used, your merchandise will be sent
back to you at your expense. We encourage you to send all returns via
insured mail for protection against loss or damage.
- Unfortunately, we
cannot refund shipping costs, and the return shipping
costs are the responsibility of the customer.
- Personalized, custom
designed furnishings and all other "custom made"
items require payment in full upon order and cannot be returned. If you
wish to cancel a custom order, you may do so within 2 business days of
your original order date.
- Returned furniture
items may be subject to a re-stocking fee of up to
25% in addition to the shipping & handling charges. Please contact
us if you have any questions.
- All sale items are
final sale.
If you have any questions regarding our policies,
feel free to contact
us at:
customercare@rosenberryrooms.com
or at 1-877-214-6875.
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Product Damage or Defect
for Non Furniture Related Orders
In the unfortunate
event that your order arrives damaged or defective, please contact us
right away. We will work quickly and diligently to resolve this issue
for you. Claims must be reported within 5 business days of receipt by
calling our customer care department at 1-877-214-6875. Please keep all
packaging materials in case the shipper needs to inspect the package
during their claims process. |
Payment Options
We accept credit card
payments from Visa, MasterCard, Discover and American Express. We also
accept PayPal, cashier’s checks and wire transfers.
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Financing Options
You can use Bill Me Later with your PayPal account at Rosenberry Rooms.
Here’s how:
- Check out with PayPal and then choose Bill Me Later.
- Answer 2 quick questions and accept the terms.
- Look for your Bill Me Later statement via email.
For more information click on the following banner:
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Shipping Information
Shipping charges are
determined based on the total amount of your order and are listed
below. These rates apply only to orders shipped via ground shipping
within the contiguous United States. Express Shipping is available on
select items upon request. Please contact us for pricing and
availability. If the shipping address provided at checkout needs to be changed for any reason after the package(s) has shipped, re-routing fees may apply. Some of our products are shipped with a signature
requirement upon delivery. If you have any questions or if you would
like to inquire about whether your order will require a signature for
delivery, please contact our customer care department.
FOR ORDERS TOTALING
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SHIPPING CHARGES
|
Up
to
$34.99
|
$6.95 |
| $35
to
$49.99 |
$8.95 |
| $50
to
$74.99 |
$10.95 |
| $75
to
$99.99 |
$12.95 |
| $100
to
$149.99 |
$14.95 |
| $150
to
$199.99 |
$17.95 |
$200
and
Up
|
9%
of
item
price |
| Shipments to Hawaii, Alaska, and AFO/FPO addresses will incur higher charges than stated above and will be quoted at checkout. Certain
items,
such
as
larger
furniture
pieces,
which
are
bulky
and
heavy,
require
extra
care
and
incur
a
Delivery
Surcharge,
in
addition
to
the
appropriate
charge
outlined
above. |
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International Orders
International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. When an order is placed for shipment outside the 48 contiguous states, we will contact you via e-mail if the actual shipping fee is different than what is quoted at checkout. If you receive such notice, your approval is required before the order is processed. Some of our artists are not able to ship internationally, and therefore some item(s) may ship to our NC warehouse before shipping to the end location.
At this time we are unable to arrange for freight shipments of large furniture items outside of the 48 contiguous states. Any applicable duties or taxes imposed by the international destination country will be billed to the recipient directly, and is their responsibility. Rosenberry Rooms does not collect money on anyone’s behalf for taxes or duties. Because most of our products ship directly from each artisan, it’s possible that your order will contain multiple shipments. For additional questions or to place an international order call +1.919.803.4083 or one of the following local numbers:
COUNTRY
|
LOCAL NUMBER
|
 Australia
(Sydney) |
Tel: (612) 8073 0535 |
 United
Kingdom |
Tel: (442) 0339 39662 |
 Norway |
Tel: (472) 193 0603 |
 Switzerland |
Tel: (414) 3550 7317 |
 South
Africa |
Tel: (27 10) 500-1957 |
 Canada
(Toronto) |
Tel: (647) 495 9392 |
 Mexico
(DF) |
Tel: (52) 5585 261102 |
 Brazil
(Sao Paulo) |
Tel: (55) 1130 427717 |
 Chile
(Santiago) |
Tel: (5) 6229 381065 |
For international orders that include lighting items, we recommend that you contact our customer care department prior to placing your order to ensure the lighting selected is compatible with the wiring in your country of residence. Most lighting products we offer are wired for use in North America, Mexico, and South America, and many of our lighting designers can rewire for use on other continents if requested in advance.
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Standard
Delivery vs. Premier Delivery
Standard Delivery for
larger items includes placement of the item just inside the main
threshold of your home or building (delivery to any floor other than
the main floor will require our Premier Service). For an extra fee, you
may request Premier Delivery, which includes placement of the item in
the room of your choice, unpacking the item, assembly, and bundling of the
packaging debris. Please make us
aware of any specific arrangements needed to gain access to your
residence such as spiral staircases, ferry transportation, or freight
elevator appointments as additional fees or surcharges may apply.
Please note that due to the extra care and handling involved with our
Premier Delivery service the shipping time may be extended up to 1 - 2 weeks beyond standard shipping times. Shipping times will vary based on
ship to address. |
Freight Shipments
The transit time for freight shipments is generally 2 to 4 weeks, although transit times will vary depending on where the freight is shipping from and the destination shipping address. This transit time should be considered in addition to the regular lead time listed for the product on our website. If you are receiving a shipment from a freight carrier, the delivery company will call ahead of time to schedule your delivery. If your home is located in a remote area, or along a narrow or unpaved road that may be difficult to navigate in a large freight carrier, please make certain to notify us when you place your order. Some delivery locations may require special arrangements that are best made in advance to ensure on-time delivery.
You must be present to receive, inspect and sign for your delivery. When your order arrives, you are responsible for performing a thorough inspection of your shipment, in the presence of the driver. If you find any signs of damage to the item’s packaging, it is imperative that you note the damage on the driver’s delivery ticket. Please remember that if you sign the delivery ticket as "clear" and without notating any damage, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Please notify Rosenberry Rooms of the damage immediately by calling 1-877-214-6875 x 513. |
Delivery Time
Because many products
on RosenberryRooms.com are hand crafted and made-to-order, shipping
times given in the product descriptions are estimates. We will always
make every effort to expedite the manufacturing and shipping of items
to you and will notify you of any delays. Rosenberry Rooms
cannot be held responsible for delays beyond the estimated delivery
times given. The transit time for furniture shipments is generally 2 –
3 weeks, although transit times will vary depending on where the
freight it shipping from and the destination shipping address. This
transit time should be considered in addition to the regular lead time
listed for the product on our website. |
Terms and Conditions
It is our top
priority to choose products that are not only beautiful but also safe
for your children. Rosenberry Rooms carries only high quality and
well-crafted furnishings, linens and accessories. We cannot, however,
be held liable for any accidents resulting in personal injury that
involve any products sold on RosenberryRooms.com. Prices, availability
and estimated delivery times are subject to change at any time. Please note: All orders are charged upon submission. All
sale items are final sale.
Rosenberry Rooms strives to provide accurate product
and pricing
information to our customers at all times. However, errors do occur on
rare occasions, in which case we reserve the right to correct any
errors or inaccuracies and cancel any affected orders. If a credit card
charge had been processed, a refund would be issued immediately.
Rosenberry Rooms occasionally offers special promotions available through both online and print advertisements. These coupon codes do not apply to all of our products and designers as some merchants do not participate in discounts. Some of these exclusions
include: Young America, Stanley Furniture, Lea
Furniture, Bratt Decor, Whistle and Wink and Petunia Pickle Bottom. |
Secure Orders Online
Orders placed on
RosenberryRooms.com are completely secure and our customer information
is kept private. All credit card and personal information provided to
us is transmitted securely using the industry standard SSL encryption.
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Fabric Swatches and Color
Samples
for Custom Orders
If you wish to look
at fabric swatches or color/finish samples as you select products for
your child's bedroom or nursery, we will gladly supply them. Due to the
high demand for fabric and furniture finish samples, we do charge $5
per sample, however we will refund you when the samples are returned.
All furniture samples (wood and metal) must be
returned to Rosenberry
Rooms. At this time, we are unable to provide rug samples.
You may contact customer
care to place your swatch order, or you may order directly online by
clicking this link: Swatch
Request. |
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Your
order status
will be updated for the first time the next business day following your
order date (i.e. status for an order placed on Friday will be available
on Monday after 9:00 AM EST). You are also welcome to contact us
anytime with questions or comments regarding your order. Any messages
left after hours or on weekends will be returned promptly the next
business day.
Contact
us
at:
customercare@rosenberryrooms.com,
or
call
us
(toll
free)
at
1-877-214-6875 |
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