Made-to-order furniture is custom made especially for you when you place your order. These items ship after they are built, painted and finished to meet your exact specifications.
Production times differ for every furniture brand we carry. Please note that production time does not include freight transit time, which may take an additional 2 to 4 weeks depending on your delivery address.
Rosenberry Rooms offers a broad range of furniture and decorative accessories that are custom made-to-order. Unfortunately, we are unable to accept returns either on furniture or items that are made-to-order. If you would like to cancel an order for furniture or a made-to-order item, you may do so within 2 days of placing the order.
If you have questions regarding this policy, please do not hesitate to call us at 877-214-6875. We are more than happy to answer your questions and assist you in selecting the perfect items for your home - we want nothing more than for you to be happy with your purchase!
Rosenberry Rooms uses FedEx and UPS to ship most items. Oversized items, such as large furniture pieces, require extra care in shipping and are handled by an In-Home Delivery Service. When placing an order for a large item, you will be given the option of choosing Standard Delivery or Premier Delivery.
Items that are shipped using the Standard Delivery Service are placed inside the main threshold of your home or building. Because these large items are bulky and heavy and require special consideration, the cost to ship them is much higher than for other items. Therefore, these items have a delivery surcharge associated with them, in addition to the regular delivery charges. The Standard Delivery Surcharge will be clearly stated under Home Delivery Options in the product page. Generally, Standard Delivery via an In-Home Delivery Service takes 2-4 weeks for freight transit (in addition to the standard lead time for the item being delivered).
The Premier Delivery Service (also called "White Glove Delivery") consists of placement of the item in the room of your choice, unpacking the item, assembly, and bundling of the packaging debris. Premier Delivery is available to you at an additional charge. The Premier Delivery Surcharge will be clearly stated under Home Delivery Options in the product page. Please note that due to the extra care and handling involved with our Premier Delivery service, the shipping time may be extended up to 1-2 weeks beyond standard shipping times.
Shipping times will vary based on the ship-to address. Please make us aware of any specific arrangements needed to gain access to your residence such as spiral staircases, ferry transportation, freight elevator appointments, or additionally insured building insurance, as additional fees or surcharges may apply. If you have any questions regarding your home delivery options, do not hesitate to contact us at firstname.lastname@example.org or 1-877-214-6875.
If you would like to know the estimated delivery time for this item, please contact us during normal business hours* via live chat or call us at (877) 214-6875.
* We are available Monday through Friday from 9 a.m. to 6 p.m. EST.